Privacy Policy
MedTrak, Inc. (“MedTrak”)
has written this privacy policy (“Policy”) to demonstrate its commitment to
privacy and security. MedTrak reserves the right to amend the Policy at any
time—these changes will apply to all old and new data collected by MedTrak but
will never relax the privacy and security standards currently in place. Any
changes to the Policy will be posted on www.caresense.com along with a notice
of the policy changes.
MedTrak has implemented a number of procedures and safety measures to protect
the privacy and security of personal information according to HIPAA
regulations. All tools and services MedTrak provides to users, patients, and
visitors are HIPAA compliant. This privacy policy will convey our information
collecting, security, and distribution practices.
MedTrak has implemented a number of procedures
and safety measures to protect the privacy and security of personal information according to HIPAA regulations. All
tools and services MedTrak provides to users, patients, and visitors are HIPAA compliant. This privacy policy will
convey our information collecting, security, and distribution practices.
The privacy policy is divided into four separate sections: User Privacy,
Patient Privacy, Potential User and Visitor Privacy, and Additional
Information. To view our policies, please refer to the appropriate section.
MedTrak is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
User Privacy
User Data and Information
MedTrak gathers information from users who sign-up for our services (“Service”)
through contracts, discussions and the website. Users are required to provide
contact information such as name, company name, address, phone number, and
email address. This information is used to setup the Service and provide
support. Except as required to perform the Service, no information will be
disclosed to third parties.
MedTrak also collects and logs information (IP addresses, login attempts)
concerning website usage. This information is used to monitor attempted
security penetrations, detect technical problems, and review site usage
patterns.
Information and data users collect using CareSense and store on MedTrak’s
servers will not be reviewed, shared, or disseminated except as stated in the
Business Associates Agreement and Software License Agreement or as required by
law. Individual records in MedTrak’s databases may be accessed to provide the
Service, resolve an issue, evaluate usage patterns, provide support services,
or review contractual issues. Users are required to maintain the security of
their User Name and password as outlined in MedTrak’s password policy.
MedTrak uses aggregated, de-identified information and data to create marketing
statistics and average scores viewable by all users. Marketing statistics will
be made available to third parties.
Discontinue Use Policy – Users
Users may request that MedTrak discontinues use of their contact information by
contacting their MedTrak representative or by emailing info@caresense.com.
Patient Privacy
Notice
Personal information will only be collected by MedTrak after timely notice of the type of information to be collected,
how information will be used, and how information may be shared is given to the patient. MedTrak also may
be required to disclose an individual’s personal information in response to a lawful request by public authorities,
including to meet national security or law enforcement requirements.
Choice
Use and disclosure of personal information will be fully described in the consent form given to the patient. If a
patient would like to withdraw or
refuse consent for a study, the patient should inform his/her doctor and MedTrak.
A patient will always make the choice about the ways that personal information is used and disclosed.
Relevance
Only as much personal information that is needed to complete the study will be collected and used. Personal
information will be used in a manner consistent with the consent provided by the patient. Patient name and date of birth will be used to match patient records properly, and the email address
will be used to collect information from the patient outside of the office.
Retention
Personal information will be stored only as long as is necessary for the purposes for which it was collected,
or as permitted by law. Personal information will not be shared with third parties.
Accuracy
Appropriate steps will be taken to ensure all personal information stored by MedTrak is complete and accurate.
Access
MedTrak acknowledges that individuals have the right to access the personal information/data that we
maintain about them. Patients will be provided access to their own personal information stored on MedTrak’s
servers in order to correct any problems or delete it. An individual who seeks access, or who seeks to correct,
amend, or delete inaccurate data, should direct his query to info@caresense.com. If requested to remove data,
we will respond within a reasonable timeframe.
Security
MedTrak
provides high quality security controls and protocols to ensure that all
information and data is protected against loss, misuse, alteration, or
unintentional destruction. MedTrak employs Secure Sockets Layer (SSL)
technology to protect information traveling to and from the website and a
firewall to block unauthorized use of the web server and database. Information
and data are protected by access controls, passwords, employee training
regarding security issues, and storage of sensitive information in locked
offices, encrypted files, or behind the firewall.
Transfer
MedTrak does not currently transfer personal information to third parties. If we ever were to engage in any
onward transfers of your data with third parties, for a purpose other than which it was originally collected
or subsequently authorized, we would provide you with an opt-out choice to limit the use and disclosure of your
personal data.
HealthKit Data
When using the iOS CareSense patient app, MedTrak will ask for permission to access HealthKit data to track your step count.
If HealthKit permission is not granted, only the step counting aspects of the app will stop working.
Potential User and Visitor Privacy
Potential users may sign-up on www.caresense.com to be contacted by a MedTrak
representative. They will submit contact information that will only be used to
set-up an appointment or demonstration.
MedTrak logs visitor IP addresses and activity. This information is used to
monitor attempted security penetrations, detect technical problems, and review
site usage patterns.
Additional Information
MedTrak commits to resolve complaints about your
privacy and
our collection or use of your personal information. Individuals
with inquiries or complaints regarding this privacy policy should first contact MedTrak at:
MedTrak, Inc.
Attn: Privacy Complaints
PO Box 242
Blue Bell, PA 19422
Phone: 484-532-7587
Email: info@caresense.com
Version 1.3
Last Updated: August 16th, 2023
